Towards an Integrated Government

“Mawarid Technology empowers the Department of E-Government Umm AL Quwain.”

Executive Summary

The Umm Al Quwain Department of E-Government have set to itself an ambitious objective to transform its business into a digital manner. Mawarid Technology comes with more than 16 years of experience in the business transformation area is currently empowering the Department of E-Government Umm AL Quwain with the first integrated government platform in UAE. The integrated platform create a perfect synergy between all 13 government department in terms of services and operations which results into a dramatic increase in productivity and customer satisfaction.

Challenges

The Department of E-Government Umm AL Quwain is managing and regulating the operations across 13 government entities through a paper based process. Mawarid Technology and The Department of E-Government Umm AL Quwain decided to team together in order to build an end to end solution in which all government core and supporting process will be re-engineered and automated.

Result

Mawarid Technology delivered a comprehensive set of service leverage from Oracle product portfolio to cater for the Department of E-Government Umm AL Quwain requirements on two different levels.


Supporting & Internal Services

  • Unified Data Centre
  • Central Intranet
  • Financial management system
  • Human Resource Management
  • Attendance Management
  • Supply Chain

Core and Public Services

  • Business Process Consultancy
  • Unified Service Catalogue
  • Cashless Economy based on eDirham
  • Unified access based on Emirates Identity
  • Omni-Channel Service delivery (Service centres, Web, Mobile and kiosk)