TACQueue

TACQueue managing the customer journey and the customer’s experience from initial contact to final service delivery.

Mawarid Technology is introducing TACQueue solution in cooperation with QMATIC. It allows an organization to systematically manage the customer journey from the very first to the last customer touch point. The methodology connects the virtual and real world to create outstanding and consistent customer journeys through all channels.

Our solution and add-ons are tailored based on the client needs and requirements, where it will be integrated with the current client systems and E channels and accommodates for future changes and requirements.





How we do it

Mawarid Technology follow a 3-step approach where each step needs thorough consideration to ensure a satisfactory result. This is not a once-only procedure but needs to be re-visited over time as the business and/or business environment changes.

Solution Components

TACQueue Mobile: for the customers to check the queue status at the service provider locations and manage the queue and appointments.

  • TACQueue Mobile: for the customers to check the queue status at the service provider locations and manage the queue and appointments.

  • TACQueue Terminal: Easy to use with advanced option to track customer history, manage the flow, alerts and notifications, and staff performance information.


  • TACQueue BI Tools: Enhanced and advanced report desk, Dashboard, and Operation Panel.

  • TACQueue Graphical Branch Manager: it is the best tool to manage the branch and gate branch information through one interface.

It’s all about the customer

Our solution is Customer centric; where all the system components are designed to increase the customer satisfaction.