Business Process Consultancy
Mawarid Technology provides public and private sector client consultancy services including the study of customer journey, client customer and client technology
integration analysis, and recommendations for improving client experiences at each technology touchpoint. While organisations offer an increasing number of
technology touch points to their clients (Mobile application, websites, self-service kiosks, service centres, Customer feedback unites, etc.), they are often unable to
improve service quality and client satisfaction. Our consultancy services provide a seamless customer journey by linking both virtual and physical worlds, and
builds a detailed understanding of the client’s processes throughout the customer’s journey to provide clear and actionable recommendations that deliver
enhanced client experience and increased efficiency.
Describes the current flow of activities, with a division by levels, as initiated
by value chain – macro-process and sub process activities, including some case tasks.
This documentation is crucial for standardization and to verify how things are done
and who is responsible for activities.
In addition, it is important, preliminary to disseminating information and
Process Improvement Analysis
Verifies the current model of process (As-Is) and makes it possible to propose
designs for the future model (To-Be). It provides diagnostic information on issues
to be improved and opportunities for beneficial change.
Organizational Structure Change
The best way to align or realign an organizational structure is to understand its
process very well, in order to see and suggest the best realignment
of structure and the functions need to support the changes.
Support to System Development
The great advantage to having a future process model before system development is
in having the opportunity of thinking about the better way to do the things
beforehand to avoid needless automation.
This service helps in the monitoring of results in specific areas, such as
performance evaluation, or in discovering ways to measure productivity and
quality resulting from process and human resources behavior. Monitoring
through indicators permits the departments to assure corporate
governance and to link clients’ satisfaction (internal and external).
Also, BPD can be a diagnostic tool for establishing appropriate
remuneration as incentives to motivate employees.
is a way to understand the market: The BPD provides the time and
expertise, along with a holistic view that permit consolidate the
important information gathered from inquiries about competitors,
suppliers, and/or about all stakeholders of a value chain,
thus leading to the discovery of new ideas that may be around.
Business Strategic Analysis
is generally demanded by the CEO or major directors who define corporation issues
that affect business process – for instance, projects that cover the relationship
between internal areas (client / supplier), permitting increased speed,
and elimination of bureaucracy, and better communication
and quality of services between them.
This analysis also concerns issues such as the evaluation
of organizational costs and finding out the process that
most contributed to enterprise expenses. The critical
or real advantages of changes and business
opportunities can be visualized dramatically. First level
executives need suggestions, new ideas, and corporate
information to help them to make the right decisions for the
Process Culture Orientation
Offering and disseminating the process culture and practices of business process
improvement for entire organization is the responsibility of BPD. This will happen
through the experience acquired when BPD services are executed or though
consulting, mentoring, or, in some cases, training client departments
on business process methodology, depending of the experience
and maturity of a particular department.
Business Process Automation
“Mawarid Technology” through its subsidiary “TACME” provides the
business process automation service with a new innovative way. With
“Business Process Rapid Application” (BP Rapp), makes it possible to
automate an individual business process in just four weeks. The main
attraction in this approach is that the process is mapped within just one
day and then interactively validated with the customer.
The BP Rapp, which corresponds exactly to the customer’s expectations
and is integrated in the existing IT landscape, is delivered after 4 weeks of
intensive collaboration. With the introduction of BP Rapp Service, Mawarid
Technology intends to demonstrate how quickly a process can be
automated as well as the considerable added value it achieves. BP Rapp is
targeted to major corporations whose processes reach across many
departmental and hierarchical boundaries and thus require intensive